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shipping policy

INFO

Shipping Policy

At Dyegram, we understand the importance of fast and reliable shipping for our customers. That's why we offer the best shipping service possible. Our shipping partner is Shiprocket which holds maximum number or logistic partners like expressbees, delhivery, shadowfax etc. in India, thus making it number one shipping partner.

 

We don't charge any sort of delivery charges from our customers. 

For orders within the coutnry, we offer Standard Delivery for now. We will connect an Express Delivery option also in coming time.

 

Delivery times for Standard shipping is 5-7 business days depending upon the regional pin codes.

At the moment, we are not accepting orders from outside India, therefore there is no International Shipping service available.

Order Processing Time

All orders will be processed and shipped within 2-3 business days of receipt, pending credit card verification and availability of the items ordered.

Shipping Costs

Shipping costs will be calculated based on the total weight of your order and you will be able to see the shipping cost for your order before finalizing your purchase.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by clicking the tracking link in your email or by logging into your account on dyegram.shop.

Damaged or Lost Packages

If your order arrives damaged or has been lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. Do try to make a video or click pictures for the same as it makes easy for us to understand the situation.

Contact Us

If you have any questions about our shipping policy or the status of your order, please don't hesitate to contact us. Our customer service team is available to assist you Monday through Saturday, 9am to 6pm, Standard Indian Time.

return policy

Return Policy

At Dyegram Clothing Company, we strive to provide our customers with the best shopping experience possible. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer a return or exchange within 7 days of the original purchase date. Please read our return policy carefully to ensure a smooth and hassle-free process.

Eligible Products for Return

Products must be in their original packaging and unused condition. The brand tags must be in tacked with the product.

Products must be free from any damage or signs of wear and tear.

Products that are not eligible for return include custom-made or personalized items, digital products, and items on clearance or final sale.

Return Process

Contact our customer service team at details provided on CONTACT US within 7 days of the original purchase date to initiate the return process.

Our customer service team will arrange a pickup according to your availability.

Pack the product securely in the packet and hand it over to concerned pickup person.

Once we receive and inspect the returned product, we will process your refund or exchange as requested.

Refunds

Refunds will be issued in the original form of payment.

If you paid with a credit or debit card, please allow 7-10 business days for the refund to appear on your statement.

Exchanges

If you would like to exchange your product for a different item, please contact our customer service team to initiate the exchange process.

You will be responsible for the cost of returning the original product and the cost of shipping the new product.

Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team immediately to initiate the return process along with the pictures/videos(proof) of damaged product.

We will cover the cost of returning the product and shipping a replacement product to you.

If you have any questions or concerns about our return policy, please contact our customer service team at CONTACT US. We are always here to help!

refund/cancellation policy

Refund/cancellation Policy

At Dyegram Clothing Company, we understand that sometimes things change and you may need to cancel or return an order. That's why we offer a fair and flexible refund/cancellation policy.

Order Cancellation:

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will cancel it and issue a full refund. If your order has already been processed, we will not be able to cancel it and a refund will not be possible.

Order Refunds:

If you are not completely satisfied with your order, you may request a refund within 7 days of receipt. 

To request a refund, please contact us with your order number and the reason for your request. We will review your request and if approved, issue a refund to your original payment method.

Damaged/Defective Products:

If you receive a damaged or defective product, please contact us immediately and we will issue a replacement or refund.

Please note that we reserve the right to deny a refund or exchange if we determine that the product has been used, damaged or altered in any way.

If you have any questions or concerns about our refund/cancellation policy, please don't hesitate to contact us.

tems & conditions

Terms & Conditions

Introduction

This website (www.dyegram.shop) is owned and operated by Dyegram Clothing Company, a registered partnership firm from a office located at 3rd floor,119, Gali No. 5, Sai Nagar, Meethapur Extn., Badarpur, New Delhi-110044. By using this website, you agree to be bound by these terms and conditions (herein referred to as “Terms and Conditions”) and the Privacy Policy available on the website. If you do not agree with these Terms and Conditions, please do not use this website.

 

Introducing "Dyegram", an affordable clothing brand that offers stylish and trendy pieces at an affordable price. With a focus on quality and affordability, Dyegram brings you the latest fashion trends at prices that won't break the bank. From cute and casual outfits to sophisticated and elegant pieces, you're sure to find something to fit your style. Don't compromise on style just because of your budget, shop at Dyegram today and enjoy fashion on a budget.

Order Processing

 Orders placed on the website are processed within 2-5 business days and shipped within 5-7 business days of receipt. Dyegram reserves the right to cancel any order without providing a reason.

Payment

Payment for all products must be made through the website. We accept all major credit/debit cards, UPI app, Wallets and Cash On Delivery as mode of payment. Dyegram reserves the right to refuse any order if it appears that payment is not clear.

Shipping

Dyegram ships to all domestic addresses and shipping costs are calculated based on weight and destination. Shipping times may vary based on the destination and carrier. 

Returns and Refunds

Clothing Brand accepts returns within 7 days of receipt. Returns must be in new and unused condition with original packaging and tags attached. Refunds will be processed to the original method of payment. 

Product Availability

Dyegram makes every effort to keep all products listed on the website in stock. However, product availability may vary and Dyegram reserves the right to discontinue any product without notice.

Accuracy of Information

Dyegram makes every effort to ensure that all information on the website is accurate and up-to-date. However, we cannot guarantee the accuracy of all information and Dyegram is not responsible for any errors or omissions.

Intellectual Property

All content on the website, including but not limited to text, graphics, logos, and images, is the property of Dyegram and is protected by intellectual property laws. Any use of the content without permission is strictly prohibited.

Limitation of Liability

Dyegram is not liable for any damages resulting from the use of this website or any products purchased from this website.

Changes to Terms and Conditions

 

Dyegram reserves the right to make changes to these Terms and Conditions at any time. Your continued use of this website after any changes have been made constitutes your acceptance of the updated Terms and Conditions.

Governing Law

These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the laws of the India.

Contact Us

 

If you have any questions or concerns about these Terms and Conditions, please visit our CONTACT US page.

privacy policy

Privacy Policy

Privacy Policy

Welcome to Dyegram, a platform where you can buy quality apparels at very affordable prices. For a detailed introduction(mission,vision and working) you may reach to Our Story link provided at bottom of this page.

 Our commitment to privacy and data protection is a cornerstone of our platform. In this Privacy Policy, we outline the information we collect, how we use it, and how we protect it.

Information We Collect

We collect information from users in several ways, including:

Information provided by users when they create an account or make a purchase on our platform

Information collected through technology, such as cookies, web beacons, and log files

Information from third-party sources, such as social media platforms

The information we collect includes:

Personal information, such as name, email address, and physical address

Payment information, such as credit card numbers or other payment methods

Behavioral information, such as browsing history and purchase history

Demographic information, such as age, gender, and location

How We Use Information

We use the information we collect for several purposes, including:

To process payments and manage customer orders

To provide customer support and address customer concerns

To personalize the user experience and recommend products or services

To communicate with users, including sending promotional emails and newsletters

To improve our platform and offerings based on customer feedback and behavior

How We Protect Information

We take data protection and privacy very seriously and employ several security measures to

protect the information we collect.

These measures include:

Secure servers and encrypted data transmission

Regular software updates to address security vulnerabilities

Regular security audits to identify potential threats

Employee training on data protection and privacy best practices

Sharing Information with Third Parties

We may share information with third parties for several reasons, including:

To complete customer transactions, such as processing payments

To comply with legal requirements, such as responding to a court order or subpoena

To protect the rights, property, or safety of our platform and users

To provide promotional offers and advertisements from third-party partners

Data Retention and Deletion

We retain user information for as long as necessary to provide the services offered on our platform. We also retain information as required by law. Upon request, we will delete user information in accordance with applicable law and best practices.

Children's Privacy

Our platform is not intended for children under the age of 13 and we do not knowingly collect information from children under 13. If we become aware of any information collected from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We may make changes to this Privacy Policy from time to time. Any changes will be posted on this page and will become effective immediately. By using our platform, you acknowledge and agree to be bound by the terms of this Privacy Policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or the information we collect,

for any concerns/queries, reach us on CONTACT US.

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